Information and Assistance

Woman sitting at desk writing with woman behind her on the phone in an office

About the Program

Each Area Agency on Aging contracts with an Information and Assistance (I&A) provider who assesses the needs of the individual calling for assistance, links the caller to specific services, and then provides follow-up to ensure, when possible, that the needed services were received. Staffed by both professionals and volunteers, these I&A's give accurate and up-to-date information to seniors and their families about programs and services in their community.

In addition, the California Department of Aging introduced October 1, 1996, a single statewide, toll-free senior services information line for use from anywhere in the state. Regardless of the county in which you live, you can dial 1-800-510-2020 and be connected with the service provider in your local area. If you need information about services in other areas, you will be referred to a service provider in those regions.

I & A in Merced County

The Information and Assistance service is an internal function of the Merced County Area Agency on Aging. The Agency has skilled and trained staff that ensures that the seniors of Merced County are provided with up to date information and assistance to specific senior services. For more information, call (209) 385-7550.


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