Long-Term Care

(209) 385-7402
  After hours, 1-800-231-4024
A program to enhance the quality of life in long term care facilities
The Merced County Ombudsman is an objective, independent mediator resolving problems for patients and residents of long-term care facilities.


The Ombudsman volunteers are state-certified through the California Department of Aging. They are trained to objectively investigate and seek resolution of problems encountered in long-term care. Patients and residents of long-term care facilities as well as friends, families, and others may bring any concerns and complaints related to the care and the operation of a facility to the Ombudsman. All communications with the Ombudsman program are confidential.


The California State Long-Term Care Ombudsman Program is authorized by the federal Older Americans Act and its State companion, the Older Californians Act.

Goals of the Program

The Ombudsman works with administrators and residents to resolve problems involving:
  • Patient’s Rights
  • Quality of Care
  • Dietary Concerns
  • Financial Situations
  • Activities Programs
  • Physical Environment
  • Exploitation
  • Administration
  • Placement and Level of Care Issues
  • Family Communications
  • Pharmaceutical Issues
  • Resident Councils

Merced County's Program

The Ombudsman/Elder Abuse Prevention Program is an internal function of the Merced County Area Agency on Aging. The Agency has skilled and licensed Ombudsman staff and volunteers that ensure seniors of Merced County in long term care facilities are provided with rights advocacy and complaint referrals and resolution.

For more information, call (209) 385-7402.
State CRISISline number: 1-800-231-4024.  This CRISISline is available to take calls and refer complaints 24 hours a at, 7 days a week.