The CSU is a 24-hour outpatient service. Individuals may remain in the CSU for several hours to provide stabilization of psychiatric issues. There is also a Crisis hotline for individuals seeking immediate attention and a warm-line for problem resolution, or referral. This service is provided 24 hours a day, 7 days a week for individuals who are in immediate need of mental health services due to mental illness. An immediate examination is provided to determine if psychiatric hospitalization or other care is required.
Prior authorization of services for Medi-Cal beneficiaries experiencing an urgent condition is not required. Mental health evaluations at Mercy Hospital Emergency Department are also available 24 hours a day, 7 days a week.