Problem Resolution

Consumers receiving Behavioral Health Services have legal rights, including the right to express their concerns about the type and delivery of services. The brochures below explain how consumers can seek change.

Understanding Problem Resolution



Consumer suggestions are important to providing quality, effective services. Providers have Suggestion Forms available in service areas.

Consumer suggestions are welcome and can be placed in the designated boxes or given directly to mental health staff or the Patients' Rights Advocate.

Additional Assistance

If you need additional assistance in the Problem Resolution Process, please call one of the following numbers:

  • Quality Performance Management Ph: (209) 381-6812
  • Patient's Rights Advocate Ph: (209) 381-6876
  • Toll Free Ph: (888) 334-0163
The Board of Behavioral Sciences (BBS) receives and responds to complaints regarding services provided within the scope of practice of Merced County Behavioral Health and Recovery Services staff who are licensed under the BBS. You may contact the board online at, or by calling (916) 574-7830.