Merced County Division of Environmental Health Changes to Hours of Operation and In-person Visits due to COVID-19

Dear Merced County Owners, Operators, and Contractors:

In an effort to prevent the spread of COVID-19, the Merced County Division of Environmental Health will be making the following operational adjustments to ensure the continued expected level of customer service during this time:

• In-person visits to the Environmental Health office will be conducted by appointment only, if necessary. Division staff are available to conduct business by phone, e-mail, or video conferencing.
• In-person visits and customer service provided by Office Duty staff (e.g., septic/well permitting) will not be available between 12:00pm and 1:00pm, Monday through Friday. General office hours will remain 8:00am-5:00pm, Monday through Friday.
• On-site inspections will continue as requested or required, as staffing levels allow. If an on-site inspection may not be possible or feasible, then photos, video, or video conferencing (e.g., Facetime) may be requested.

Providing excellent customer service is very important to our team. These adjustments will allow for us to continue to provide you with the best service possible during this challenging time.

Respectfully,

Vicki Jones, MPA, REHS

Environmental Health Division Director