The Merced County Department of Child Support Services will be reopening the lobby to the public effective Monday, June 8, 2020 and will resume regular business hours (Monday, Tuesday, Thursday, Friday 8am-5pm and Wednesday 9am-5pm). While COVID-19 continues to restrict our ability to conduct in-person interviews, customers will once again have access to the public reception window for assistance. Our office will also continue to provide services by telephone, email, text messaging, and/or video conferencing.
Customers may drop off paperwork in the department’s drop box located outside our lobby entrance doors.
Customers can contact us by phone and speak to a representative by calling the toll-free telephone number: (866) 901-3212. Live operators are available Monday through Friday, from 8:00 am to 5:00 pm.
Customers can also access their own case through self-service online tool Customer Connect and can directly email their caseworker.
August 26, 2020 Customer Orientation is cancelled.
With current COVID-19 social distancing preventative recommendations, our child support facility is unable to accommodate our regular bi-monthly customer education meeting.
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La Orientacion al Cliente programada para el 26 de Agosto 2020 ha sido cancelada.
Con las recomendaciones preventevivas de distanciamiento social de COVID-19, nuestro Departamento de Manutencion no puede continuar con nuestra orientacion regular.
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Services available at your local child support agency:
Locating a parent
Establishing, modifying and enforcing a court order for child support
Establishing, modifying and enforcing an order for health insurance coverage
To apply for services, complete the Application for Child Support Services Packet and return it to the county child support agency in your area. Applications are available on a walk-in basis at local child support agency offices or you can apply online!
Individuals currently receiving CalWORKS are automatically referred to their local child support agency for services. If you are a CalWORKS beneficiary and have questions about your case, please contact your local child support agency.