The Merced County Department of Child Support Services will be reopening the lobby to the public effective Monday, June 8, 2020 and will resume regular business hours (Monday, Tuesday, Thursday, Friday 8am-5pm and Wednesday 9am-5pm). While COVID-19 continues to restrict our ability to conduct in-person interviews, customers will once again have access to the public reception window for assistance. Our office will also continue to provide services by telephone, email, text messaging, and/or video conferencing.
Customers may drop off paperwork in the department’s drop box located outside our lobby entrance doors.
Customers can contact us by phone and speak to a representative by calling the toll-free telephone number: (866) 901-3212. Live operators are available Monday through Friday, from 8:00 am to 5:00 pm.
Customers can also access their own case through self-service online tool Customer Connect and can directly email their caseworker.
June 24, 2020 Customer Orientation is cancelled.
With current COVID-19 social distancing preventative recommendations, our child support facility is unable to accommodate our regular bi-monthly customer education meeting.
We are currently working on a way to provide this valuable information to our customers in a safe manner prior to our next scheduled meeting on August 19, 2020.
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La Orientacion al Cliente programada para el 24 de junio, 2020 ha sido cancelada.
Con las recomendaciones preventevivas de distanciamiento social de COVID-19, nuestro Departamento de Manutencion no puede adaptar nuestra orientacion regular.
Actualmente estamos tratando de encontrar la manera de proporcionar esta valiosa informacion a nuestros clientes de manera segura antes de nuestra proxima reunion programada para el 19 de Agosto del 2020.
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Services available at your local child support agency:
Locating a parent
Establishing, modifying and enforcing a court order for child support
Establishing, modifying and enforcing an order for health insurance coverage
To apply for services, complete the Application for Child Support Services Packet and return it to the county child support agency in your area. Applications are available on a walk-in basis at local child support agency offices or you can apply online!
Individuals currently receiving CalWORKS are automatically referred to their local child support agency for services. If you are a CalWORKS beneficiary and have questions about your case, please contact your local child support agency.